Free or Discounted Shipping on Furniture Orders

We're delighted to offer free or discounted shipping within the contiguous USA. Shipping costs depend on destination and on order contents, typically ranging from $250-$600+. Shipping will be calculated at checkout.

30-Day Money Back Guarantee

Your satisfaction matters to us. If you’re not completely happy with your furniture, you may request a return within 30 days of delivery.

Refunds are issued on a case-by-case basis, but are subject to:

• Return shipping charges

• 15% restocking fee

Items must be:

• Unassembled for DIY

• In the crate for Pre-Assembly

• In original packaging

• Unused and undamaged
  
  

Your refund will be processed after the product has been received back into our facility and inspected.

Order Changes, Holds & Cancellations

We understand that things don’t always go according to plan. Below is everything you need to know about canceling, modifying, or placing your Create Room order on hold — plus information about our return process.

Cancelling your order

Within 72 hours of purchase: You may request to cancel your order for a full refund, with no fees.

After 72 hours: a cancellation fee of up to 15% will apply to cover inventory allocation and scheduling costs. If your order has shipped, the cost of the round-trip shipping will also be deducted from the refund total.

Holds

Before production starts: We can hold your order in our production queue for up to 90 days at no cost.  We understand that things happen. If, for any reason, you confirm your order and cannot accept your order, please contact us to arrange a storage hold. This prevents our customers from incurring the significant carrier hub hold fees.  

• The first 90 days of storage are free

• After 90 days, a $50/month storage fee applies (up to 3 months)

• It is the customer's responsibility to contact Create Room to remove their hold

• If you need more time, contact our team to explore alternative options

If we’re unable to contact you after 90 days, we will process a refund minus any applicable hold and cancellation fees.

After production starts: a $50/month storage fee applies (up to 3 months)

Order Modifications

Within 72 hours of purchase, you may modify your order free of charge.

If your order is already in production, a fee of up to $150 may apply.

In some cases, modifications may no longer be possible. Reach out to our team, and we can help find a solution!

After your order ships, we’re unable to accommodate changes. If you’d like to add items, we recommend placing a new order.

For Mini Bolt returns, please reach out to support@minibolts.com.

Need Help?

We’re here to make the process smooth so you can focus on creating. If you need to cancel, hold, change, or return an order, reach out to our Customer Service team.

Shipping/Delivery Dates

Shipping dates listed on product pages and in your order confirmation are estimates. Actual delivery times may vary due to carrier, weather, and shipping method. Please talk directly to the shipping company's local office to set up delivery times.

If you wish to pick up your DreamBox order directly from our factory or distribution center, you may be eligible for up to a $150 discount as well as reducing your wait time. If interested, please ask!

Let us know right away if your address is a business, church, school, or construction site. Additional coordination or fees may be required. You must take care of arranging and paying for any freight forwarding, including handling all of the paperwork. Shipping of our products or replacement parts is not currently available outside of Canada and the United States. Please contact our agents for the latest information on supported geographic areas.

Military

We’re grateful for the service of all our military customers. Please check with us for possible discounts and to verify that we can deliver to your location. Some military bases and APO / FP addresses aren’t within our delivery scope.

For all other shipping questions, please contact our customer service team.

IMPORTANT: Address changes or order modifications after shipping will incur additional charges.

Delivery Process

To make sure your freighted furniture gets to you smoothly, including a DreamBox, someone must be available within the shipping window. If your schedule conflicts with the delivery timeframe, reach out to our Customer Service team. They can help you find other ways to receive your freight and avoid possible fees from the carrier or shipper. Please make sure someone is available to receive your LTL shipment. If an appointment time is made and someone is not there to receive your shipment, the shipping company will charge at least an additional $105 to your order. Or, our team can help postpone your order to a more convenient time, while still honoring reserved sale prices. We need your help to deliver your order fast and on time!

At delivery you will need to sign for your freight order. Inspect the shipment with the delivery driver for any visible damage. Please take photos and contact customer service right away if needed. If the delivery center can't contact you, you might have to pay extra storage fees if more than two days pass. Answer and don’t block unrecognized numbers, check your messages, and check your email to make sure the delivery arrangements can happen as quickly as possible.

Our parcel orders will be delivered to the location that parcel carriers (like FedEx or UPS) typically use. As appropriate we may also utilize the US Postal Service. Please ensure the delivery location is secure, observed, and consistently checked. The shipper and the carrier are not liable for theft at the destination.

IMPORTANT: Freight companies offer CURBSIDE delivery only, unless Garage Delivery was purchased. If the shipping company can't deliver to your garage, you can ask us to refund the cost of this service. Replacement parts won’t be shipped with Garage Delivery. Please inform us before shipping if access for an 18-wheeler might be challenging due to environmental factors. In such cases, you may need to coordinate with us for alternatives or arrange pickup from the distribution hub. 

Last Updated: 09/12/2025