We love that our community of creators spans the globe, and a question we often hear is about bringing a DreamBox home no matter where that home may be. Our current shipping is focused on providing a premium, reliable experience to customers within the United States and Canada.
Why We Ship Where We Do
This isn't a random decision, but one rooted in our commitment to quality and your experience. The DreamBox is a substantial, handcrafted piece of furniture, and we've designed a delivery process to match.
- White-Glove Service: Within the contiguous U.S., our dedicated freight partners deliver your DreamBox right into your chosen room, unpack it, and place it for you. Ensuring this level of care internationally is a significant logistical challenge.
- Cost & Complexity: International shipping for large items often involves unpredictable customs duties, taxes, and fees for the recipient, which can make the final cost prohibitive.
- Our Promise to You: We stand behind our products. By concentrating our operations, we can provide exceptional warranty support and personalized customer care should you need any assistance.
Options for International Creators
If you're located outside the U.S. or Canada, your creative spirit is still a vital part of our family. Here are a few paths forward:
- Freight Forwarding: Some creators use a third-party freight forwarding service. This involves shipping your DreamBox to a U.S. address provided by the forwarder, who then manages the international shipment. A crucial note: if you choose this route, Create Room cannot manage the international leg, and our product warranty would not cover any damage incurred during that secondary transit.
- Join the Family Online: Your journey to more crafting joy can start today. We invite you to join our Create Room Family Facebook group for endless inspiration and organization tips from creators worldwide. The principles of our Create Room Journey-clearing clutter to find joy, calm, and connection-are universal.
- Stay in the Loop: Our mission is to help creators everywhere. While we don't have a timeline to share, we are always evaluating how to reach more of our global community. Subscribing to our newsletter is the best way to get future updates.
Our Broader Commitment
This focused approach is also a quiet commitment to sustainability. By avoiding the substantial carbon footprint of long-distance, single-item international freight, we take a step toward more responsible operations. It allows us to pour our energy into the quality and durability of each DreamBox, ensuring it becomes a lasting haven for your creativity.
Wherever you are in the world, we believe in your right to create room for yourself. We are here to cheer you on and provide the community and inspiration for your journey. After all, your life is your greatest creation.