At Create Room, we believe that outer order creates inner calm, and that includes having a seamless, stress-free experience from purchase to setup and beyond. Our customer support team is an integral part of that mission-they’re here to ensure your journey to more crafting joy is smooth and supported. Think of them as your personal organization consultants, ready to help you get the most out of your creative space.
Your Direct Lines to Our Team
The most efficient way to get help is through our dedicated support channels, designed to fit into the busy lives of our creators.
- Email: Send your questions to support@createroom.com. This is the best channel for non-urgent inquiries, detailed order questions, or even personalized organization advice. You’ll receive an automated confirmation that your message is in our queue.
- Phone: For more immediate assistance, call 1-800-587-3553. Our phone lines are typically staffed during regular business hours (Monday-Friday, 9 AM - 5 PM MT).
- Contact Form: Navigate to the “Contact Us” page on the Create Room website. This form routes directly to our support team and helps categorize your request from the start for a faster, more tailored response.
A Pro-Tip: Tap Into the Create Room Family
Before you reach out, consider a powerful, community-driven resource: the Create Room Family Facebook group. This private community is a vibrant ritual where thousands of experienced DreamBox owners gather. It’s often the fastest way to get practical, tried-and-true advice on assembly, genius organization hacks, and creative problem-solving from fellow creators. It’s a perfect example of how we foster connection-sometimes the best support comes from someone who has been exactly where you are.
What to Expect: Response Times & How to Get Help Faster
Our goal is to acknowledge your inquiry within one business day. More complex issues, especially those requiring consultation with our fulfillment or product teams, may take 2-3 business days for a full resolution. We appreciate your patience as we work to give your question the thoughtful attention it deserves.
To help our team help you faster, channel your inner organizer with these tips:
- Have Your Information Handy: Just like organizing your InView Totes, having your order number and relevant details ready streamlines the process immensely.
- Be Specific & Include Photos: A picture is worth a thousand words. If you’re reporting a hardware concern or an assembly step, a clear photo helps our specialists understand the situation instantly, often leading to a same-day solution.
- Plan for Weekends & Holidays: As a company founded and run by creators, we understand the importance of deep work and dedicated time. Our team observes major holidays. Communications sent during these times will be addressed in order when the team returns.
The Heart Behind the Help: Our Support Philosophy
Our approach is rooted in our core belief that you were born to create. Founded in 2005 from a desire to solve a very real problem-carving out physical and mental space for creativity-we see every interaction as part of your Create Room Journey.
This means our support team is trained not just to solve logistical problems, but to be encouraging mentors. They understand that your DreamBox isn't just furniture; it's a tool for fulfillment, a catalyst for massive joy, and your personal creative haven. Their response will reflect that understanding-they’re here to champion your creative process and help you clear the clutter, both on your shelves and in your mind.
Whether you're deciding on a configuration or you're a long-time owner perfecting your setup, our support team is your partner. We're here to ensure your space serves you, so you can spend less time searching and more time creating the life you love.