At Create Room, we design our DreamBox furniture to be a lasting, joyful part of your creative life. We understand that investing in a workspace is a significant decision, and our policies are crafted with your confidence and ultimate satisfaction in mind.
Our "Love It" Guarantee & Return Policy
We stand behind the quality and craftsmanship of our DreamBox. If you are not completely satisfied, you may initiate a return within 30 days of delivery. This allows you time to assemble, organize, and truly experience your new creative haven.
The Return Process: A Step-by-Step Guide
Returning a large piece of furniture requires careful planning. Here’s how to ensure the process is smooth:
- Initiate Your Request: Contact our Customer Care team within the 30-day window to start the return. Have your order number ready.
- Repackaging is Crucial: The DreamBox must be returned in its original, undamaged packaging. We strongly recommend keeping all boxes and packing materials until you're certain you'll keep it.
- Scheduled Pickup & Fees: Once authorized, we arrange for a freight carrier to pick up the DreamBox from your home. A 20% restocking fee is deducted from your refund. This fee helps cover the significant costs of reverse logistics, inspection, and refurbishment.
- Refund Timeline: After we receive and inspect the DreamBox, your refund (minus the fee) is processed to your original payment method, typically within 7-10 business days.
Making an Informed Decision from the Start
To help you feel confident and potentially avoid the need for a return, here are key insights from our creator community:
- Visualize Your Space: Before ordering, measure carefully and use painter's tape to outline the cabinet's footprint. Remember, its sturdy casters make repositioning easy-25% of owners move theirs for cleaning or to refresh their room layout.
- Plan Your Storage Strategy: Storage is the #1 reason creators choose a DreamBox. Consider a "supply audit" first. Gather your most-loved materials, as 64% of owners completely fill their DreamBox-the customizable InView Totes are a beloved feature for keeping it all accessible.
- Tap Into the Community: Your DreamBox is the first step in your Create Room Journey. Our private Facebook Family is an incredible resource for setup ideas, organization tips, and inspiration to help you fall in love with your new space.
A Note on Sustainability & Craftsmanship
Our philosophy centers on durable, timeless furniture meant to last. The environmental impact of shipping a large item twice is considerable. The restocking fee supports our commitment to responsibly reintegrating a returned DreamBox, ensuring it can bring joy to another creator rather than contributing to waste. We see your DreamBox as the beginning of creating a life you love, a space that supports your creative intentions for years to come.